Can an AI system deliver a trustworthy answer if the information behind it is outdated?
In this episode of Driven: Unscripted Success, Nareman Hamdan speaks with Steve Pappas, an entrepreneur and go-to-market innovation leader at eGain, about trusted AI, knowledge management and customer experience.
Steve explains why organizations need governed information before relying on AI-generated answers, and why healthcare offers a powerful example of technology’s promise and challenges. The conversation also explores his entrepreneurial family background, innovation that customers can actually feel, personalized service and the next frontier of making AI more responsive to human emotion.
Connect with Steve: spappas@exsynt.com
#TrustedAI #KnowledgeManagement #CustomerExperience #ArtificialIntelligence #HealthcareInnovation #Entrepreneurship #DrivenUnscriptedSuccess
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